Terms of Use

Please read these Terms of Use ("Terms") carefully before using the Tickadee website, applications, software, and related services (collectively, the "Service") operated by LotHill Solutions LLC ("LotHill Solutions", "we", "us", or "our").

By accessing or using the Service, creating an account, installing Tickadee software, or using any Tickadee application, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.

1. Description of Service

Tickadee provides time tracking, employee clock-in tools, reporting, workforce management features, and related software applications. Tickadee is a business tool and does not provide payroll, legal, tax, accounting, employment, or compliance advice.

2. Eligibility and Account Responsibility

You must be at least 18 years old to create an account. You agree to provide accurate, complete, and current account information.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly if you become aware of unauthorized access or a security issue involving your account.

3. Customer Data and Employee Records

You retain responsibility for the data entered into the Service, including employee information, time records, clock-in and clock-out activity, reports, payroll exports, settings, and related records ("Customer Data").

You are solely responsible for reviewing and verifying the accuracy of all time records, wage calculations, overtime settings, reports, exports, payroll information, and employment-related records. Tickadee is a tool to assist with tracking time and does not replace your responsibility to comply with applicable labor, wage, payroll, recordkeeping, tax, or employment laws.

4. Location, IP, Device, and Access Verification

Tickadee may include features such as IP verification, remote access locations, device-based access, kiosk access, mobile application use, push notifications, and optional location-related controls. These features are provided as tools to assist with account management and time tracking, but we do not guarantee that they will prevent all misuse, unauthorized access, time theft, inaccurate entries, or employee misconduct.

5. Subscriptions and Billing

Some parts of the Service are billed on a subscription basis. Billing may be based on usage and is charged in arrears. You will be billed after the applicable billing period for services already provided.

You authorize us or our payment processor to charge the payment method associated with your account for all applicable subscription fees, usage-based charges, taxes, and other fees incurred. You agree to pay all charges incurred during each billing period.

You are responsible for keeping billing information accurate and current. Failure to pay may result in suspension or termination of the Service.

6. Free Trials

We may offer a free trial at our discretion. We may modify, shorten, extend, or cancel a free trial offer at any time. Continued use of the Service after a free trial may require an active paid subscription.

7. Pricing and Fee Changes

Pricing is described on the Tickadee pricing page. We may update pricing from time to time. Unless otherwise stated, pricing changes become effective after posting or at the start of a future billing period.

8. Refunds

Except when required by law or expressly stated by us in writing, paid subscription fees are non-refundable.

9. Deleted Users and Data Loss

Deleted users and related records may become unrecoverable after the recovery period stated in the Service or on the pricing page. You are responsible for running reports, exporting records, and maintaining copies of data needed for payroll, compliance, tax, legal, or business purposes before deleting users or closing an account.

We are not responsible for lost data resulting from deletion, account cancellation, user action, failure to export reports, or failure to maintain appropriate records.

10. Acceptable Use

You agree not to misuse the Service. You may not attempt to interfere with the Service, bypass security controls, gain unauthorized access, upload malicious code, overload systems, scrape data without permission, use the Service for unlawful purposes, or use the Service in a way that violates the rights of others.

11. Software and Applications

Use of Tickadee desktop, mobile, kiosk, or other installed applications may also be governed by an End User License Agreement. Those applications are companion tools to the Tickadee online Service and may require an active Tickadee account, internet access, supported devices, and current software versions.

12. Third-Party Services

The Service may rely on or link to third-party services, including hosting providers, payment processors, analytics tools, email services, app stores, notification services, and other providers. We are not responsible for third-party websites, platforms, services, terms, privacy practices, outages, or actions.

13. Intellectual Property

The Service, software, design, trademarks, content, features, and functionality are and will remain the exclusive property of LotHill Solutions LLC and its licensors. You may not use our trademarks, trade dress, branding, or intellectual property without our prior written consent.

14. Termination

We may suspend or terminate access to the Service at any time, with or without notice, if you violate these Terms, fail to pay required fees, misuse the Service, create risk for us or others, or for any other lawful reason.

You may stop using the Service or request account cancellation by contacting us. Certain provisions of these Terms will survive termination, including ownership, payment obligations, warranty disclaimers, indemnification, limitation of liability, and governing law.

15. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, security, uninterrupted operation, or error-free performance.

We do not warrant that the Service will meet your requirements, prevent time theft, ensure compliance, eliminate payroll errors, operate without interruption, or be free from harmful components.

16. Limitation of Liability

To the maximum extent permitted by law, LotHill Solutions LLC and its owners, employees, contractors, agents, suppliers, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, business interruption, payroll inaccuracies, wage disputes, inaccurate time records, or inability to use the Service.

To the maximum extent permitted by law, our total liability for any claim related to the Service shall not exceed the amount paid by you for the Service during the twelve (12) months before the claim arose.

17. Indemnification

You agree to defend, indemnify, and hold harmless LotHill Solutions LLC and its owners, employees, contractors, agents, suppliers, partners, and affiliates from and against any claims, damages, liabilities, losses, costs, debts, and expenses, including attorney's fees, arising from your use of the Service, your Customer Data, your employees or users, your violation of these Terms, your violation of law, or your payroll, wage, employment, tax, or compliance obligations.

18. Changes to the Service

We may modify, suspend, discontinue, replace, or limit any part of the Service at any time. We are not liable for changes to features, availability, compatibility, integrations, applications, or supported devices.

19. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will make reasonable efforts to provide notice. Continued use of the Service after updated Terms become effective means you accept the updated Terms.

20. Governing Law

These Terms are governed by the laws of the State of Minnesota, United States, without regard to conflict of law principles.

21. Entire Agreement

These Terms, together with the Privacy Policy, applicable pricing terms, and any applicable End User License Agreement, constitute the entire agreement between you and LotHill Solutions LLC regarding the Service.

22. Contact Us

If you have questions about these Terms, please contact us through the Tickadee contact page or through LotHill Solutions LLC.