Privacy Policy

LotHill Solutions LLC ("LotHill Solutions", "we", "us", or "our") operates Tickadee, including the Tickadee website, online service, desktop applications, mobile applications, kiosk tools, and related services (collectively, the "Service").

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service.

1. Information We Collect

We may collect information you provide directly to us, including account information, company information, contact information, billing-related information, employee information entered into the Service, support requests, and other information you choose to provide.

Examples may include names, email addresses, phone numbers, company names, usernames, employee names, time records, clock-in and clock-out activity, account settings, reports, notes, and related business records.

2. Employee and Customer Data

Tickadee allows customers to enter and manage employee-related information and time tracking records. This information is controlled by the customer that created or manages the Tickadee account.

LotHill Solutions acts as a service provider for this data. We do not determine the accuracy, legality, or appropriateness of employee records entered by customers. Customers are responsible for obtaining any required permissions, providing any required notices, and complying with applicable employment, wage, payroll, tax, privacy, and recordkeeping laws.

3. Device, Log, and Usage Information

When you use the Service, we may collect technical and usage information, including IP address, browser type, browser version, operating system, device type, device identifiers, pages visited, features used, timestamps, referring pages, app version, crash information, diagnostic data, and other usage statistics.

This information helps us operate, secure, troubleshoot, analyze, and improve the Service.

4. Location, IP Verification, and Remote Access Features

Tickadee may include features that use IP addresses, remote access locations, device information, or location-related information to support clock-in controls, account security, remote access verification, mobile app features, or kiosk functionality.

The availability and accuracy of these features may depend on device settings, browser permissions, network configuration, operating system behavior, and third-party services. Customers are responsible for deciding how these features are configured and used within their organization.

5. Cookies and Tracking Technologies

We may use cookies, similar technologies, analytics tools, and advertising-related technologies to operate the Service, remember preferences, improve user experience, analyze site usage, measure performance, and support marketing efforts.

You may be able to disable cookies through your browser settings, but some parts of the Service may not function properly without them.

6. Analytics and Advertising

We may use analytics and advertising services, including services such as Google Analytics and Google Ads, to understand how visitors use our website, measure marketing performance, and improve the Service.

These providers may collect or receive information from our website and other apps or websites to provide measurement services and targeted or interest-based advertising according to their own policies and settings.

7. Push Notifications and App Communications

If you use a Tickadee mobile or desktop application, we may collect and use device tokens, app identifiers, notification preferences, and related technical information to send push notifications, alerts, account messages, or service-related communications.

You may control certain notification preferences through your device settings, application settings, or account settings where available.

8. How We Use Information

We may use information to:

• Provide, operate, and maintain the Service;
• Create and manage accounts;
• Process subscriptions, billing, and payments;
• Track time records and support reporting features;
• Provide customer support;
• Send service messages, alerts, and notifications;
• Improve security and prevent misuse;
• Analyze usage and improve the Service;
• Market or promote Tickadee, where permitted;
• Comply with legal obligations; and
• Enforce our agreements.

9. How We Share Information

We do not sell customer or employee time tracking data.

We may share information with service providers that help us operate the Service, including hosting providers, payment processors, email providers, analytics providers, push notification providers, software tools, security providers, customer support tools, and other vendors that process information on our behalf.

We may also disclose information if required by law, legal process, court order, governmental request, to protect our rights, to enforce our agreements, to prevent fraud or abuse, or in connection with a business transfer such as a merger, acquisition, financing, or sale of assets.

10. Payment Information

Payments may be processed by third-party payment processors. We do not necessarily receive or store full payment card details. Payment processing is subject to the terms and privacy practices of the applicable payment processor.

11. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support backups, and operate our business.

Deleted users or related records may become unrecoverable after the recovery period stated in the Service or on the pricing page. Customers are responsible for exporting and preserving reports or records needed for payroll, compliance, tax, legal, or business purposes.

12. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Customer Responsibilities

Customers are responsible for controlling access to their accounts, managing user permissions, protecting login credentials, reviewing employee records, configuring account settings, and complying with applicable laws related to employee monitoring, time tracking, location-related features, payroll, and recordkeeping.

14. Third-Party Links and Services

The Service may contain links to third-party websites or rely on third-party platforms and services. We are not responsible for the content, privacy policies, security, or practices of third-party websites or services.

15. Children's Privacy

The Service is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

16. Your Choices

You may access, update, or delete certain account information through the Service where available. You may also contact us for assistance with account-related privacy requests.

Browser cookies, device permissions, location access, and push notifications may be controlled through your browser, device, or application settings.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted unless otherwise stated. We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, please contact us through the Tickadee contact page or through LotHill Solutions LLC.